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Reservation & Cancellation Policies

Minimum stay is 4 nights. We will book for 3 nights to fill a gap in our winter season, with the addition of a $150 cleaning fee.

Reservation Deposit: 25% of total is processed when we confirm your reservation. You can click here to make a secure online reservation, or call 814-282-4230 during waking hours US Eastern Time; or Patti's office 800-270-8878 (toll free in USA and Canada) between10am and 5pm US EST Monday-Friday.

Balance of Payment: Full remainder charged 90 days prior to arrival, or 180 days for stays including any of the nights from Dec 23-Jan 1 or for stays of longer than 14 days.

Reservation Changes: You may lengthen your reservation if availability permits. 

Cancellation: No refund for any portion of your payment for cancellation at any time.

Travel insurance is recommended to protect yourself against any unexpected events. Travel insurance can be purchased online.

Damage Deposit: You will need to provide a credit card (not a debit card) and sign a damage waiver at check-in giving us authority to charge your credit card for damage, removed items, long distance phone calls, etc. Payment will be processed and you will be notified by email if such action is necessary. Guest assumes all financial responsibility for property damage incurred by tenants or guest of tenants. You agree to pay us for all damages, no limit.

Liability: We do not assume any liability for injury or loss of personal belongings.

Check-In Time (PST) 4 p.m. -- Check-Out Time (PST) 10 a.m. Delayed Arrivals - If you will arrive at night after the front desk closes, PLEASE NOTIFY Shirley Hills (concierge) IN ADVANCE, or as soon as you know your flight or arrival is otherwise delayed, by emailing or by calling at 604-932-9893. We have a private lock box near the entrance to Woodrun Lodge, and can provide a code so you can obtain a key for entrance until you can check in the next day. We are not responsible for arrival delays or early departures. If you arrive after the reserved date or leave early, no refunds will be provided.

ABSOLUTELY NO SMOKING!! ABSOLUTELY NO PETS OR ANIMALS OF ANY KIND FOR ANY REASON!! We strive to maintain an allergen-free environment for our guests.

Maximum Sleeping Capacity: 8 people for Woodrun 410.

Minimum Age Requirement: Guests must be over 25 years of age, unless a family with children.

Housekeeping: Includes cleaning before arrival and after departure. Additional cleanings may be scheduled at the guest's request and expense by contacting Patti Storey or Shirley Hills.

Maintenance Emergencies: Please call Shirley Hills at 604-932-9893.

Eviction: NO PARTIES IN WOODRUN 410!!! Complaints will result in eviction by security service, and no refund will be provided. You will be evicted for excessive noise, common and private property damage, disturbing the peace, excess noise, or underage occupants.